UK
We deliver throughout the United Kingdom (including Northern Ireland, Channel Islands, Isle of Anglesey, Isle of Wight, Isle of Man, Scilly Isles and The Scottish Islands). If your delivery address is a remote part of the UK, e.g. Highlands & Islands, please allow an extra day for delivery if using Royal Mail.

For security reasons we reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address or PO Box. If this affects an order you place, we will notify you as soon as possible.

Delivery Options UK

Standard UK - Royal Mail 1st Class Service
On average, Royal Mail 1st Class service arrives next day for over 85% of shipments (although there is no guarantee for an individual item). Royal Mail defines 1st Class items as 'delayed' only after 4 business days. Therefore, please expect delivery no later than the fourth business day (Mon-Fri) after the date of dispatch.

Orders over £30

*All orders of £30 and over automatically qualify for our free delivery offer. This offer applies to the Standard UK Delivery service only (see above for details).

The minimum order value to qualify for the free delivery offer may vary for promotional code offers.

Next day UK (Saturday deliveries not guaranteed)

Next Day UK deliveries are made using Royal Mail Special Delivery service, which guarantees next day delivery before 1pm on Mondays to Fridays (except public and bank holidays) for orders placed by 4pm. Delivery to the Highlands and Islands may take slightly longer depending on your location (please contact us for further information).
Royal Mail cannot guarantee Saturday deliveries, athough many residential addresses are fulfilled. There are no Saturday deliveries to commercial addresses. (Please note that if Royal Mail are unable to deliver your parcel on a Saturday it will be delivered the following Monday by 1pm).

A signature will be required upon delivery.

Please note, the cut off point for this service is 4pm, therefore, orders placed after this time will be dispatched on the following working day (Monday to Friday).

If the estimated delivery time passes and you have not received your order, please contact our Customer Services team either by email at sales@eyeslipsface.co.uk or by phone on 0845 678 8818.

Please note the following

• Orders placed during our working week will be processed and dispatched with 24 hours of being received.
• Our working week is defined as Monday – Friday (excluding bank and public holidays). Standard delivery or Next day UK deliveries placed after 4pm on Friday will be processed on Monday.
• Larger deliveries may require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained. If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is.
• You may, during the ‘checkout’ process, specify a different delivery address than your payment address if that is more convenient for you (provided the billing address matches the address on your credit card statement).
• We will deliver all products comprised in your order in one delivery.
• If any product is not available we will inform you and if delayed by more than seven days we will give you the option to change your order.
• We regret that we cannot change a delivery address once the item has been dispatched.
• All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.
• We do not take responsibility for delays once items have left our warehouse.
• Although we will make every effort to ensure your products are delivered within the time stated, we take no responsibility for loss or damage incurred where delivery is time dependent. No compensation is payable to the customer for delayed receipt or inconvenience.

EUROPE

e.l.f. Cosmetics UK also deliver to the following European countries:

Austria, Belgium, Denmark (inc Faroe Islands and Greenland), Finland, France (inc Andorra, Corsica and Monaco), Croatia, Czech Republic, Germany, Greece, Iceland, Ireland (Republic of), Italy (inc San Marino and Vatican City), Luxembourg, Malta, The Netherlands, Norway (inc Spitzbergen), Portugal (inc Azores and Madeira), Romonia, Spain (inc Canary Islands), Sweden, Switzerland (inc Liechtenstein), Ukraine.

For delivery to European destinations not included on this list, please contact us for more information.

Delivery Information Europe

Please note the following:

• the prices shown in Euros are for information only
• you will pay the amount shown in GB Pounds Sterling
• this amount will be charged to your credit/debit card
• your card provider will convert this into your local currency at their normal rate
• any additional charges made by your card provider are your responsibility
• e.l.f. prices include VAT at the UK rate which you must pay
• there will be no additional import or tax charges for deliveries within the EU
• international orders outside the EU may incur a customs fee which you are responsible for. These charges are levied by your country's customs department, we do not know what these charges may be. Please contact your local customs office to determine the customs costs prior to placing your order

For deliveries to the USA, please visit
http://www.eyeslipsface.com

for Australia and New Zealand please visit
http://www.eyeslipsface.com.au

We hope that you will be delighted with your order. However, if for any reason you are not completely satisfied, you may return any item in its original condition for a full refund of the cost of the product within 14 working days from delivery. This is provided that you tell us within 7 working days after the day on which you received the products that you intend to return the item.

Within the order packaging, you will find a dispatch note with the details of your order. If, in the unlikely event, the items listed on the dispatch note do not match those contained in your delivery, please notify us immediately by email at sales@eyeslipsface.co.uk or by calling our Customer Service Team on 0845 678 8818 (Monday to Friday 10am to 6.00pm).

If you return items for reasons other than defects in the goods, or incomplete or incorrect delivery, you will be required to arrange and pay for the return of the items to us. The original delivery charge will be non-refundable.

We strongly recommend that you obtain a certificate of posting when you return your parcel. These are available free of charge at the post office.

All returned goods will be examined upon receipt. For reasons of hygiene we are unable to offer refunds, replacements or exchanges on any opened or used goods. In such circumstances, we will notify you that no refund, replacement or exchange will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification.

Please note that only products purchased through www.eyeslipsface.co.uk will be accepted for return.

Your statutory rights remain unaffected.


Order cancellation
If you wish to cancel your order please call our Customer Service Team as soon as possible on 0845 678 8818 (Monday to Friday 10am to 6.00pm) as we will not be able to cancel your order if it has already been dispatched. If your order has been dispatched and you wish to cancel it you may do so by following ‘The Returns Procedure (below) and return the items to us within 14 days. We can only refund the cost of the item once we have received it back from you. The original delivery charge will be non-refundable.

If you cancel your order but do not return such goods to us within 14 working days, we shall be entitled to collect such goods from you and to charge you for the direct costs of collecting the goods. You should note these charges (which may be deducted from a refund) are likely to exceed the costs of you returning the goods. Until such goods are returned to us, you are obliged to exercise all reasonable care to store the cancelled goods safely and in appropriate conditions.

Refunds
If you require a refund, we will refund the price paid by you for the goods (excluding the original delivery charge) within thirty (30) days of receiving your notification that you would like to return the products, provided that you have returned the goods to us in their original condition at our distribution centre within 14 working days of delivery. (See ‘The Returns Procedure’ below)

All Refunds will only be made against the original credit/debit card used.


Damaged or faulty goods / incorrect order
If you are returning goods owing to defects or incomplete or incorrect delivery we will replace them or refund you the price you paid for your goods in full, inclusive of the original postage charge. (Please follow ‘Returns Procedure’ below)
If you have requested an exchange or replacement, this will be processed within 7 working days of receiving your returned goods and will be delivered via Royal Mail standard delivery (see our Delivery Policy).

The Returns Procedure

STEP 1. – Notifying Us Of Your Intention To Return Or Cancel Your Order
Notification of your intention to cancel your order / return any goods within the period of 7 working days after the day of delivery can be done by either calling our Customer Service Team on 0845 678 8818 (Monday to Friday 10am to 6.00pm) or by emailing us at sales@eyeslipsface.co.uk with your order details.

STEP 2. – Completing The Returns Form
On notification of your intention to return, a member of our Customer Service Team will email our Returns Form to you. You should then print out this form and complete it before returning it to us inside the return package. (If you do not have access to a printer, you may write down the details required on the form on a piece of paper instead).

STEP 3. – Returning The Goods
Goods should be returned to us in suitable protective packaging. All non-faulty goods must be returned in their original packaging and must arrive 'as new' without any damage to the product or product packaging. Faulty goods should be returned in original, undamaged packaging where possible. Please ensure that the returned parcel is properly sealed, and that you have enclosed the completed Returns Form (see Steps 1 and 2 above).

Please return your parcel to us at the following address:

e.l.f Cosmetics UK,
Unit 26, Pontarddulais Workshops,
Tyn Y Bonau Road,
Pontarddulais,
Swansea,
SA4 8SG.

You should retain the proof of posting receipt in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.

STEP 4. – Processing The Refund
We will process the calculated refund within thirty (30) days of receiving your notification that you would like to return the products provided that you have returned the goods to us in their original condition at our distribution centre within 14 working days. You will receive email notification of your refund from our payment-processing partner Protx.

Shopping on the e.l.f. website is so easy that we don't think you'll need any instructions but here they are, just in case!

1. On the e.l.f. website you choose how to shop - for those who simply love browsing you can wonder around at your leisure. From anywhere on the site, you can browse by category - shop, eyes, lips, face, brushes, tools and elements (visible on the grey bar on the top left of each page) or search for specific products by using the search facility (top right).

2. Most of our cosmetic products come in a variety of colour options. Simply roll the mouse across the colour swatch of the product you are interested in and watch the picture of the product to the left change to reflect your choice.

3. Once you have found a product that you want, simply click the ‘add to bag’ button next to that product and it will be added to your shopping bag. Where products have multiple colour options available and you just can’t make up your mind, just click the ‘add all to bag’ button (bottom right) and each of the colour options for that product will be added to you shopping bag.

4. As you shop your ‘shopping bag’ will update automatically with your chosen items. Next to the ‘shopping bag’ button (top right) will be displayed the number of items in the bag and the total value of those items. To view the contents of your bag in detail, just click on the ‘shopping bag’ button where your items will be listed along with their individual and total price. Here you can either leave your shopping as it is, change the quantity or remove it. To change the quantity, simply add the number you want into the quantity box, click anywhere else on the page and the quantity will update. To remove an item, simply click on the ‘remove’ box and the item will disappear.

5. Click the 'continue shopping' button to go back to the product catalogue or if you have finished shopping simply choose a delivery option from the dropdown menu, (if you have a coupon code, enter it into the designated box) and click ‘proceed to checkout’- you won't be committed to purchase your order until you enter your personal credit/debit card details and confirm your order. If at anytime you want to review your shopping bag click on the "back" button on your browser.

6. 'Checkout' is just like a till in a real shop: its here that you pay for your shopping. On the website this involves you giving us your contact details, the delivery address and your credit/debit card details.

7. As you go through the checkout simply follow the on-screen instructions. Complete your invoice, delivery and payment details. Your transactions will be processed in a completely secure environment and you will automatically receive an order confirmation email.

Please note, all prices are automatically quoted in GB Pounds Sterling (£), if you are shopping from a European country outside the UK and wish to see prices quoted in Euros, simply click on the blue European flag next to the shopping bag symbol at the top of any page. (Please note the prices shown in Euros are for information only - you will pay the amount shown in GB Pounds Sterling. The amount charged to your credit/debit card will be converted into your local currency by your card provider).

Get The Look

Fancy a new look this season but not sure where to start? Check out the ‘get the look’ section of our site (top right).

Shopping for your new look couldn’t be easier.

• Simply select your look from the images or dropdown menu on the right
• Click the ‘purchase this look now’ button to add all the items to you shopping bag
• If you would prefer to customise the look in your own choice of colours, click on any of the other colour options shown and then click the ‘purchase this look now’ button to add all the items to you shopping bag
• If you would prefer to pick and choose individual / customized items from the look, simply make your selections by clicking the ‘add to bag’ button next to each of your choices. All items chosen will go straight to your ‘shopping bag’.
• Now simply follow steps 4 to 7 in the ‘how to shop online’ section above to amend or purchase your new look.

If you are still unsure of how to order online - don't worry - please call us on 0845 678 8818 (Mon - Fri, 10am - 6pm) and one of our Customer Service Team will be happy to talk you through the process or take your order over the phone.