Here is why we take so much pride in offering great customer service. Thanks Hannah for taking the time to send us such lovely feedback! 

Hello my name is Hannah and I didn't really know who to send this too, but I have made up a short story about e.l.f. which I wanted to share with you because the customer service has been amazing with me in the past and I think that everyone who works at e.l.f should recieve a special 'thank you'. This is my story to say 'thank you' for all your help.

As I walked downstairs into my living room I glanced at myself in the mirror and saw my Pink Kiss Super Glossy Lip Shine glisten upon my lips. The smell of grape vanilla graced my nose, HEAVEN I thought to myself. I stood there staring at myself daydreaming about receiving a large package with the words 'eyeslipsface' written on the side of the box. Suddenly there was a heavy knock on my front door, as I opened the door there stood a postman with a large box in his hands. I screamed with excitement grabbed the box out of his hands and ran back into my living room closing the door behind me. I ripped open the box to reveal each individual treat. My order from e.l.f. had arrived, As I took out each product I couldn't believe the quality it was OUTSTANDING, the price and the delivery quickness made me even more excited about telling my friends about the company. Every dream I ever had about owning the greatest makeup brand in the world had now become true because I found a brand that is cheap and has outstanding customer service and products this brand is called e.l.f.

I truly believe that every woman should have a bit of e.l.f. in her life. (Hannah from Buxton)

The e.l.f. team received today a lovely impromptu poem by Steph Franklin, one of our FaceBook fans. To show our appreciation we decided to post it up here (and to send Steph some e.l.f. goodies...).

Here is the poem, enjoy!

e.l.f. is a place to look and feel great,
You don't need to worry about the pricing,
With make-up that please, and e.l.f. tools that ease,
You can pick up your kit and create!

Your eyes, your lips, and your gorgeous face,
Let's all talk together and communicate,
Give us some swatches, some beauty tips too,
We can all look beautiful, at our own pace.

The duo creams, the mascara and blush,
Through summer, through autumn,
We like to look fab, neautral or glam,
If you buy some products, you'll get a rush!

All us girls love to be ourselves,
We all have our ways to look and be confident, 
e.l.f. will guide you on your way,
Help you, hint you, the eyes lips face elves :)